error for downloading FileFormatConverters

Hi, I'm trying to install Save as DAISY Translator to the PC with Word 2003. But having error when the installer try to download FileFormatConverters.exe. The error message says that there was a change after the first release of FileFormatConverters.exe. And cannot continue the installation. I would like to know if someone have any information regarding this probrem. Thank you. Mayu

same problem here

Hi, I'm experiencing the same problem with WinXP/Office 2002. I tried the install with and without the office 2007 compatibility pack already installed, also with all different service pack versions. It looks like the setup program a) doesn't recognise that the compatibility pack is already installed and then b) tries to download the compat-pack, which fails (there's a FileFormatConverters.exe after download attempt in the temp directory with a size of 0 bytes). Here's an install log: The following properties have been set: Property: [AdminUser] = true {boolean} Property: [ProcessorArchitecture] = Intel {string} Property: [VersionNT] = 5.1.3 {version} Running checks for package 'Java Run Time', phase BuildList Reading value 'CurrentVersion' of registry key 'HKLM\SOFTWARE\JavaSoft\Java Runtime Environment' Read string value '1.6' Setting value '1.6 {string}' for property 'IsJava' The following properties have been set for package 'Java Run Time': Property: [IsJava] = 1.6 {string} Running checks for command 'JAVARUNTIME\jre-6u10-windows-i586-p-iftw.exe' Result of running operator 'ValueGreaterThanEqualTo' on property 'IsJava' and value '1.5': true Result of checks for command 'JAVARUNTIME\jre-6u10-windows-i586-p-iftw.exe' is 'Bypass' 'Java Run Time' RunCheck result: No Install Needed Running checks for package 'Compatibility Pack for the 2007 Office system', phase BuildList Reading default value of registry key 'HKCR\Word.Application\Curver' Read string value 'Word.Application.10' Setting value 'Word.Application.10 {string}' for property 'WordVersion' Running MsiProductCheck with ProductCode '{90120000-0020-0409-0000-0000000FF1CE}' MsiQueryProductState returned '-1' Setting value '-1 {int}' for property 'compatibilityPackInstalled' The following properties have been set for package 'Compatibility Pack for the 2007 Office system': Property: [WordVersion] = Word.Application.10 {string} Property: [compatibilityPackInstalled] = -1 {int} Running checks for command 'CompatibilityPack\FileFormatConverters.exe' Result of running operator 'ValueEqualTo' on property 'WordVersion' and value 'Word.Application.12': false Result of running operator 'ValueGreaterThanEqualTo' on property 'compatibilityPackInstalled' and value '1': false Result of checks for command 'CompatibilityPack\FileFormatConverters.exe' is 'Install' 'Compatibility Pack for the 2007 Office system' RunCheck result: Install Needed Running checks for package 'Shared Add-in Support Update for Microsoft .NET Framework 2.0 (KB908002)', phase BuildList Reading default value of registry key 'HKCR\Word.Application\Curver' Read string value 'Word.Application.10' Setting value 'Word.Application.10 {string}' for property 'WordVersion' Running MsiProductCheck with ProductCode '{64F3B15C-24C7-4B2B-9B72-65CCBBD7F06B}' MsiQueryProductState returned '-1' Setting value '-1 {int}' for property 'lockbackRegKeyInstalled' Running MsiProductCheck with ProductCode '{09959E11-AD5D-408E-96AF-E3346954D6B8}' MsiQueryProductState returned '-1' Setting value '-1 {int}' for property 'extensibilityMSMInstalled' Running external check with command line "C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\VSD42.tmp\KB908002\VerifPrequisites.exe" Process exited with code 1 Setting value '1 {int}' for property 'officePatchInstalled' The following properties have been set for package 'Shared Add-in Support Update for Microsoft .NET Framework 2.0 (KB908002)': Property: [WordVersion] = Word.Application.10 {string} Property: [extensibilityMSMInstalled] = -1 {int} Property: [lockbackRegKeyInstalled] = -1 {int} Property: [officePatchInstalled] = 1 {int} Running checks for command 'KB908002\lockbackRegKey.msi' Result of running operator 'ValueEqualTo' on property 'WordVersion' and value 'Word.Application.12': false Result of running operator 'ValueGreaterThanEqualTo' on property 'lockbackRegKeyInstalled' and value '1': false Result of checks for command 'KB908002\lockbackRegKey.msi' is 'Install' Running checks for command 'KB908002\extensibilityMSM.msi' Result of running operator 'ValueEqualTo' on property 'WordVersion' and value 'Word.Application.12': false Result of running operator 'ValueGreaterThanEqualTo' on property 'extensibilityMSMInstalled' and value '1': false Result of checks for command 'KB908002\extensibilityMSM.msi' is 'Install' Running checks for command 'KB908002\office2003-kb907417sfxcab-ENU.exe' Result of running operator 'ValueEqualTo' on property 'WordVersion' and value 'Word.Application.12': false Result of running operator 'ValueGreaterThanEqualTo' on property 'officePatchInstalled' and value '1': true Result of checks for command 'KB908002\office2003-kb907417sfxcab-ENU.exe' is 'Bypass' 'Shared Add-in Support Update for Microsoft .NET Framework 2.0 (KB908002)' RunCheck result: Install Needed Running checks for package 'Microsoft Office 2003 Primary Interop Assemblies', phase BuildList Reading default value of registry key 'HKCR\Word.Application\Curver' Read string value 'Word.Application.10' Setting value 'Word.Application.10 {string}' for property 'WordVersion' Running MsiProductCheck with ProductCode '{91490409-6000-11D3-8CFE-0150048383C9}' MsiQueryProductState returned '-1' Setting value '-1 {int}' for property 'piaInstalled' The following properties have been set for package 'Microsoft Office 2003 Primary Interop Assemblies': Property: [WordVersion] = Word.Application.10 {string} Property: [piaInstalled] = -1 {int} Running checks for command 'PIA2003\o2003pia.msi' Result of running operator 'ValueNotEqualTo' on property 'WordVersion' and value 'Word.Application.11': true Result of checks for command 'PIA2003\o2003pia.msi' is 'Bypass' 'Microsoft Office 2003 Primary Interop Assemblies' RunCheck result: No Install Needed Running checks for package 'Microsoft Office 2007 Primary Interop Assemblies', phase BuildList Reading default value of registry key 'HKCR\Word.Application\Curver' Read string value 'Word.Application.10' Setting value 'Word.Application.10 {string}' for property 'WordVersion' Running MsiProductCheck with ProductCode '{50120000-1105-0000-0000-0000000FF1CE}' MsiQueryProductState returned '-1' Setting value '-1 {int}' for property 'piaInstalled' The following properties have been set for package 'Microsoft Office 2007 Primary Interop Assemblies': Property: [WordVersion] = Word.Application.10 {string} Property: [piaInstalled] = -1 {int} Running checks for command 'PIA2007\o2007pia.msi' Result of running operator 'ValueNotEqualTo' on property 'WordVersion' and value 'Word.Application.12': true Result of checks for command 'PIA2007\o2007pia.msi' is 'Bypass' 'Microsoft Office 2007 Primary Interop Assemblies' RunCheck result: No Install Needed Running checks for package '.NET Framework 3.0 (x86)', phase BuildList Reading value 'InstallSuccess' of registry key 'HKLM\SOFTWARE\Microsoft\NET Framework Setup\NDP\v3.0\Setup' Read integer value 1 Setting value '1 {int}' for property 'NetFx3Installed' Reading value 'Version' of registry key 'HKLM\Software\Microsoft\Internet Explorer' Read string value '6.0.2900.5512' Setting value '6.0.2900.5512 {string}' for property 'IEVersion' The following properties have been set for package '.NET Framework 3.0 (x86)': Property: [IEVersion] = 6.0.2900.5512 {string} Property: [NetFx3Installed] = 1 {int} Running checks for command 'DotNetFX30\dotnetfx3.exe' Result of running operator 'ValueEqualTo' on property 'NetFx3Installed' and value '1': true Result of checks for command 'DotNetFX30\dotnetfx3.exe' is 'Bypass' Running checks for command 'DotNetFX30\EnableDotNet3.exe' Result of running operator 'ValueEqualTo' on property 'NetFx3Installed' and value '1': true Result of checks for command 'DotNetFX30\EnableDotNet3.exe' is 'Bypass' '.NET Framework 3.0 (x86)' RunCheck result: No Install Needed Installation of components 'Compatibility Pack for the 2007 Office system, Shared Add-in Support Update for Microsoft .NET Framework 2.0 (KB908002)' was accepted. Copying files to temporary directory "C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\VSD42.tmp\" Copying from 'C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\IXP000.TMP\KB908002\extensibilityMSM.msi' to 'C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\VSD42.tmp\KB908002\extensibilityMSM.msi' Copying from 'C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\IXP000.TMP\KB908002\lockbackRegKey.msi' to 'C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\VSD42.tmp\KB908002\lockbackRegKey.msi' Downloading files to "C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\VSD42.tmp\" (12.05.2010 14:55:28) Downloading 'CompatibilityPack\FileFormatConverters.exe' from 'http://download.microsoft.com/download/9/2/2/9222d67f-7630-4f49-bd26-476b51517fc1/FileFormatConverters.exe' to 'C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\VSD42.tmp\' Download completed at 12.05.2010 14:55:34 Verifying file integrity of C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\VSD42.tmp\CompatibilityPack\FileFormatConverters.exe WinVerifyTrust returned 0 File trusted Error: Setup has detected that the file 'C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\VSD42.tmp\CompatibilityPack\FileFormatConverters.exe' has changed since it was initially published. (12.05.2010 14:58:16) Downloading 'CompatibilityPack\FileFormatConverters.exe' from 'http://download.microsoft.com/download/9/2/2/9222d67f-7630-4f49-bd26-476b51517fc1/FileFormatConverters.exe' to 'C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\VSD42.tmp\' Download completed at 12.05.2010 14:58:21 Verifying file integrity of C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\VSD42.tmp\CompatibilityPack\FileFormatConverters.exe WinVerifyTrust returned 0 File trusted Error: Setup has detected that the file 'C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\VSD42.tmp\CompatibilityPack\FileFormatConverters.exe' has changed since it was initially published. Any help would be much appreciated. Thank you Tom

wrong order?

If you are doing separate installations of components then you should install: 1. Java 2. dot.Net 3. file format converter 4. Save as DAISY Please also ensure that all service packs are installed previous to Save as DAISY installation regards Olaf

Still not working

Hi Olaf, I tried the install again, first without Java, .net, FileFormatConverter to let the setup program install all the needed components, and then also with preinstalling all these needed components (with all latest service packs in the order you mentioned), but the result (the error) was the same. The setup doesn't recognise an already installed FileFormatConverter, tries to download it and then fails, because the downloaded FileFormatConverters.exe is 0 bytes. Any further ideas ? Regards Tom

A fresh take

Hi Tom, here the last ditch: - create a new user. - check if Word works there. - Install save as DAISY ... BUT... if asked if you want to install for all, or only this user, DON'T CHOOSE ALL. now Save as DAISY should work. Regards Olaf P.S.: I know it's a really messy way to get it going, but sometimes MS plug-in's don't get plugged-in with certain setting present in your PC. Unfortunately MS can't tell us which settings torpedo the plug-in. Open-office doesn't know this problem...

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